|My VIP guests are arriving at your hotel on the 19th December 2016 staying for 10 Nights
booked with Thomas Cooks. Mrs. Silkstone recently celebrated her 50th Birthday and Mr. & Mrs Silkstone are celebrating their 30th Wedding Anniversary during their stay. I would
be very grateful if you could extend every courtesy to these guests and make their stay
very memorable. Any complimentary room upgrades would be much appreciated.
Thank you for your help in this matter.